Returns & Exchanges
WE ARE ALWAYS HERE TO HELP
We will gladly accept returns on all eligible products (opened, worn, tampered or damaged items are not eligible for return) postmarked back to us within 14 days from original ship date. You can now return your item(s) with NO fees (excluding return shipping cost).
When returning your item, you may choose from these options:
- Store Credit - Make your next purchase easy!
- Refund - Eligible returns will receive a refund to your payment method
Refunds will be processed within 3 to 5 business days from receiving your return. Typically, financial institutions will process within 3 to 9 business days. Please note: your bank may have a delay in processing your credit back to your account.
Please note: Returns are accepted within 14 days from the date the order ships with no return/restocking fees. When returning, the return shipping charge will be taken out of the store credit or refund. If you have any concerns about our Return Policy, please reach out to our Client Care Representatives by email at www.sisoleusa.com
DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN/EXCHANGE?
If you are returning your order, you will be responsible for your own return shipping costs. The shipping label amount will be deducted from your total refund. If you are using your own shipping label, we recommend that you send your package with tracking included as we cannot take responsibility for lost returns.
If you are exchanging your order, we provide a complimentary return shipping label for all U.S. customers. You will not be required to pay the cost of it!
WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. Once your extensions have been delivered back to our warehouse, this can take up to 1-3 business days to finalize.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.
WHEN WILL I RECEIVE MY EXCHANGE?
Your new order will be released for processing as soon as our warehouse has received and inspected your return. All orders will take an additional 1-2 business days to process and ship from our warehouse, regardless of the shipping method.
Note: If you are exchanging for a lower value item, we will issue a partial refund back to your original method of payment. Please allow up to 7 business days for this credit to appear on your bank statement. If you are exchanging for a higher value item, we will email you a custom invoice to pay for difference in price. As soon as this has been paid, your new order will be released for processing.
WILL I BE REFUNDED MY EXPRESS SHIPPING COST?
No. Express shipping costs are non-refundable.
CAN I RETURN OR EXCHANGE AN OPENED SET?
No. Human hair extensions are considered to be a hygienic product by law. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all of our customers. Once your package arrives at our warehouse, it will be inspected to ensure the security seals haven't been tampered with. If we find the seals have been tampered with, you will not receive a refund or your opened item back. If you have any questions or concerns, please email our team firstname.lastname@example.org.
HOW DO I EXCHANGE MY ORDER?
Please follow the steps in our return portal. Once you arrive at the Refund Method page, click Exchange. You will then be prompted to indicate what you would like in exchange. Please be as specific as possible and ensure to include the following:
- The set you would like (length/weight/color).
- Your shipping address.
Once your order is received back at our warehouse and inspected, we will go ahead and set up a new order for you based on the details provided. If you would like to change your exchange details, please contact us immediately at email@example.com and we'll try our best to make those changes for you.
HOW MAY I CONTACT YOU?
You may contact us by email at firstname.lastname@example.org